EMPLOYMENT OPPORTUNITIES

Field Quality Manager

HOW TO APPLY
An attractive compensation and benefits package will be offered to the successful candidate. Apply by sending your resume in English stating present and expected salaries by email to: hr-sing@irf.com

WORKING ENVIRONMENT
IR Korea is an innovative organization where people contribute on business growth to the company and individual success in the industry as well.

LOCATION
9F Dukmyung Bldg, 170-9, Samsung-Dong, Kangnam-Gu, Seoul, 135-741 Korea

BENEFITS
For all the positions below we offer a competitive salary and comprehensive benefits package that includes:

• Quarterly Incentive Bonus
• Annual Leave Entitlement
• Hospital and Surgical Insurance Cover
• Term Life Insurance Cover
• Career Development Opportunities

At IR Korea we will offer you the opportunity to develop your full potential, working for the market leader in power management.

JOB PURPOSE

• Owner of Request for Device Analysis process (logistics, RDA & approval, RDA closure with customer)
• Manage specification review process for customer specific requirements.
• Manage customer visits, establish relationships, complaints and information requests for continuous customer satisfaction
• Manage customer report cards and roadmap for improving IR’s supplier rating
• Focused on critical customers in the region.

• First point of contact for customer and communication
• Customer Response Reactive:
  • Manage the logistics of RDA through receipt form customer to shipment to FA lab, RDA review and approval and RDA closure with customer.
  • Initiate Corrective Actions requests and drive problem-solving solution to meet customer’s expectations.
  • Facilitate Emergency Response teams to ensure customer expectations & responsiveness is met.
  • Drive the problem resolution process to closure, initiate conference calls, align corporate resources and maintain customer confidence.
  • Interface with customers, factory and corporate groups to resolve field and internal product failure issues.
  • Perform field evaluation for risk analysis of defective product and provide input, data, and information for final disposition.
• Customer Responsiveness Proactive:
  • Develop relationships with strategic customer quality management personnel by making routine visits not related to quality issues.
  • Customer Specification reviews for Quality System, Product Reliability, Quality expectations (PPM) and ultimately create and agree to a Quality Agreement.
  • Manager customer surveys such as environmental & quality system prior to product introduction or based on customer policy changes.
  • Proactively be aware of upcoming product or quality system changes in customer specifications through Supplier Manuals, Contracts, or web postings and proactively communicate and align internal changes to meet customer-revised requirements.
  • Develop plan for consistent proactive customer visits to work on improvement actions per quality agreement.
  • Voice of the customer and interface for new product introductions
  • Provide guidance to customers with respect to possible miss application of IR devices or customer circuit mis-match.
  • Provide guidance in handling, storage, and manufacturing process in relation to the use of IR products.
• Customer Measurement & Continuous Improvement:
  • Routine Supplier report card review and work actions out with appropriate personnel for goal of improving supplier rating (Plan-Do-Check-Act).
  • Knowledge to be able to explain FA reports to customers and answer questions as they relate to IR’s wafer fabrication and assembly process.

• Demonstrated success in working with customers using effective communication skills.
• Five years Semiconductor Quality and/or Failure Analysis.
• Skilled in interfacing with customers and home office.
• Worked in a customer relationship role with customers for at least three years.
• Knowledge and experienced using a disciplined problem solving methods (e.g. 8D,FMEA, risk analysis 5-whys)” & demonstrated results.
• Experienced in 6 sigma quality tools and skilled in the use of DOE techniques.

• Understanding of Power Semiconductor processes, Failure mechanisms, and FA techniques.
• Demonstrated expertise in semiconductor testing.
• Working knowledge of customer circuitry as it relates to the use of IR products.
• Demonstrated expertise in the use of computers and software (Excel, word, PowerPoint, and statistical software).

• Semiconductor industry working experience required.
• Wafer Fabrication and Assembly background desirable.
• Application engineering experience desirable.
• Quality systems related knowledge e.g. TS16949 and/or ISO9001

• Minimum requirement: Bachelor of Science Degree in Electrical Engineering or Material Science
• Semiconductor background and training.
• Three plus years in the field of Technical Quality (FA/Rel/customer issues).
• Preferred: Field Applications Engineer and Master’s Degree in Technical Field.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be fluent in English and Korean.

• Ability to travel to customer and manufacturing facilities as needed.
• Expected to complete all task and jobs as required on time.
• Expected to listen to customers needs and fit them into planned requirements.
• Knowledgeable of IR Products, processes, QA and Reliability procedures and philosophies.
• Knowledge of Quality Systems and methods. (ISO, QS, SPC, FMEA, Gage R&R etc).