At International Rectifier we strive to surpass the most demanding customer expectations. Understanding our customer's values and needs is essential to delivering excellence.

To achieve this understanding IR uses a number of inputs. These inputs are used to identify opportunities to improve internal processes and meet or exceed our customer's expectations in the areas that they value the most.

Customers are the starting point for the quality management system. We strive to ensure that customer requirements are determined and met with the aim of enhancing customer satisfaction.

To judge the organization's success in achieving this core objective, customer satisfaction will have to be measured and the results used as a key ingredient for the continuous improvement of the quality management system. Our Global Service and eCommerce group works on a "Plan-Do-Check-Act" mode, creating the need to identify customer requirements and measure customer satisfaction on a regular basis.

Through a structured survey system and our Human Resources Service Center we are dedicated to listen our employee's needs and deliver advanced programs to help building a work/life balance.